Solar Power FAQ

Questions asked by our Smartly Community in one place.
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Click below to skip to the following FAQs:

⚡️ Solar Questions

⚡️ All About Smartly

⚡️ Buying with Smartly


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⚡️ Solar Roof Tile Questions

Solar tiles cost slightly more than standard solar panels. However, when you consider that they are the roof material and solar panel combined, so you do not have to purchase a new roof, and additional solar panels.

As a rough estimate (very much dependent on the product), Standard Solar Panels cost on average £1750 per kW, or £250 per square metre. Solar Tiles cost on average £2250 per kW or £350 per square metre. However it is worth remembering that solar tiles replace the roof materials, so you do not need to purchase and install roof tiles if you go for the solar tiled option.

Plus UK customers pay ZERO VAT on solar panels and tiles between now and 2025. So it is an ideal time to make the investment.

Please note these prices do not include installation costs (which are usually around 25% of the material cost), or any battery storage.

Megasol Solar Tiles are made to order so delivery will be approximately 12-16 weeks from date of order. Solar Panels are usually quicker - approx 6 weeks from date of order.

Smartly works with every party involved to align schedules and make sure the project is completed as smoothly as possible. We're here to help every step of the way.

Megasol solar panels and tiles are manufactured for each specific project, and we work with you every step of the way.

Contact us in the first instance with an enquiry and we'll help with design and costing. Click here to contact us or email support@smartlycharging.com. If you have roof or structural drawings then it would be great if you could send them to us. We will work with you to fully understand your requirements, and advise on the best tile or panel type for your project.

Yes, we have a fantastic team of qualified installers across the UK ready to go.

We break down the decision to two aspects - cost and carbon footprint.

With skyrocketing electricity prices, there has never been a better time to invest in solar power. Solar Panels, battery storage and EV charging are the perfect combination to use ALL the power you generate instead of buying electricity from the grid!

If you are replacing your roof, or building a new home or commercial premises, solar tiles mean you do not need separate roof tiles and solar panels.

You also do not need to compromise the look of your home, office or commercial building to be greener and more sustainable. Some people do not like the look of standard solar panels, but still wish to generate their own power and/or offset their carbon footprint. Solar Tiles are the perfect solution for a greener, more sustainable future, while making your roof look great.

Of course! Standard Solar panels have fantastic benefits too. Click here to find out more about our Standard Panels.

Or feel free to contact us with an enquiry and we'll help with design and costing. Click here to contact us or email support@smartlycharging.com

⚡️ All About Smartly

Yes, we are a proud UK family business. The whole team is based in the UK, and we hold all our stock in the UK, so we offer speedy postage and fantastic customer service. You can purchase with confidence and contact us at any step in the process.
Our mission is to lead from the front in the UK EV charging market. We are a driven and dynamic business, and passionate about ensuring our products are the highest quality and at the forefront of smart eco-friendly technology.

To guarantee quality and reliability, we manufacture our Smartly Charging Cables in the UK, and we have specifically partnered with only the top UK and European brands of charge point.

To go one step further, we are proud that our Smartly Charging Cables are emblazoned with the official ‘Made in Britain’ logo. Made in Britain brings together the British manufacturing community, united with the use of their registered mark. The mark can only be used by members of Made in Britain that meets specific criteria, and guarantees the member is a British manufacturer. We are very happy to show the Made in Britain mark on our cables and website, as it highlights that we manufacture to an excellent quality, and we guarantee reliability.

We only select products that we’ve approved and are proud of. We hand pick the products we sell and rigorously test them to make sure we know them inside out and can advise customers on even the tiniest details. We are constantly updating our product catalogue to bring you the most current and exciting products. We offer honest impartial advice, no matter the knowledge level of the customer and are happy to advise on the recommended installer in your area.
We are selective in our partnerships. We have specifically partnered with only the very best UK and European brands. We only select products that we’ve approved and are proud to endorse, which fit our criteria of affordable, high quality, reliable and great looking design.

There are some fantastic EV Charger manufacturers in Europe, and we’d love to hear from you if you’d like to explore a Smartly Partnership. We’d also love to speak to other businesses who share the same philosophy as Smartly and allow us to share industry knowledge, or could combine forces with sustainability projects, or mutually benefit from a partnership.

Please contact us in the Partnership Hub.
We sure are! Ordering as an individual or business is simple and secure, and you will receive a VAT invoice after ordering.
Smartly is an ethical, eco-friendly company, driving change in the automotive industry. We believe in reducing our environmental impact and aiming for zero emissions. Manufacturing our cables in the UK and only partnering with brands in Europe means we minimise our carbon footprint and can ensure our products are manufactured under socially responsible working conditions. We believe it is counterintuitive to promote clean energy and zero emissions, then source our products from distant countries, which require a huge amount of fuel to ship them to the UK.

We are very proud to be officially certified as a Carbon Neutral Business. We believe it is a massive step towards a sustainable future. We offset all our emissions and plant 30 trees per month through Carbon Neutral Britain. Please read more information and view our certification here.

We also take it one step further to improve our sustainability with our One Tree Planted partnership, where we plant an additional tree for every order received. Find more information here.

Increased Greenhouse Gas (CO²e) emissions in the atmosphere are the biggest cause of Global Warming on our Planet. By offsetting our Carbon Footprint with our Carbon Neutral Britain and One Tree Planted partnerships, we can have a lasting impact on Climate Change for generations to come. In addition to protecting the climate, every project also supports local communities with sustainable development - such as providing safe drinking water, improving health, and creating local jobs, as well as having a positive impact on wildlife, ecology, and biodiversity. Our Carbon Neutral Britain and One Tree Planted partnerships are an integral part of our business model and key to our commitment to sustainability. We encourage other companies to join initiatives to improve their sustainability and lower their environmental impact.
We’d love to hear from you if you have any questions about your order, or general questions about Smartly, our brands or products. Click here to contact us, email support@smartlycharging.com, call us on 0333 33 55 965, or reach out on any of our social media channels.

⚡️ Buying with Smartly

We sure do! Check out our store, where you can filter for home or business. There are many filter categories – for example, you can also filter for single or three-phase, as most UK households have a single-phase (230V) supply, which require a 7kW single-phase charger. Some business locations benefit from a three-phase supply – which can charge three times faster.

Individual or business customers can purchase directly on our secure website. We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and you can split your payments with Klarna. You will receive a VAT invoice after ordering and tracking information once your order has shipped.
We encourage our business customers to contact one of our sales advisors, so we can best help with your specific requirements.

Please contact us for larger orders if you wish to pay via Bank Transfer or cheque.
Individual or business customers can purchase directly on our secure website. We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

We also have different finance options available. You can pay in affordable monthly instalments to better suit your needs and budget. Pay at checkout with Klarna over 3 monthly instalments, or to help you pay over a longer period, we have partnered with Kandoo, an FCA regulated credit broker to offer all our customers a range of highly flexible finance options.

There is no limit to the finance offered and customers have flexible payment terms, available from 1 to 5+ years, and getting a quote does not affect your credit score. Find out more information in our Finance Section.

You will receive a VAT invoice after ordering and tracking information once your order has shipped.

We encourage our business customers to contact one of our sales advisors, so we can best help with your specific requirements. Please contact us for larger orders if you wish to pay via Bank Transfer or cheque.
Yes! We offer FREE express shipping on all orders. Orders will arrive within 3 working days. If your order is urgent, please get in touch and we will do our best to ship your order quicker!

We ship across the UK with tracked shipping. Please get in touch if you’d like to place an order to be delivered outside the UK, we’re happy to accommodate your request.
We offer a 14-day refund, should you wish to return your order, for any reason. Please contact us at support@smartlycharging.com if you have changed your mind or ordered in error. Unless defective, the product must still be new, unopened, and unused to qualify for a full refund.

Please visit our Shipping and Returns page for full details.

Yes, our Smartly Charging Cables have a 12-month warranty, and all our Charge Points have their own manufacturer warranty (3 years).
Absolutely! All our charging cables are made to order in our UK factory, so we are very flexible. Please get in touch and we are happy to provide a quotation for any length of cable you require. Our store currently has up to 20m charging cables, but we have supplied 30m, 40m and 50m cables recently. Some locations have specific requirements which mean the charger is some distance from where the vehicle is parked – for example a car garage which needs to access multiple locations, or a home charger installed at the back of a house. We’re happy to help!
If you have any questions or issues with your order, click Contact Us, email support@smartlycharging.com, call us on 0333 33 55 965, or reach out on any of our social media channels.

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